Complaints


Complaints

1. Any complaints related to the functioning of the Shop should be submitted to the following address:

Department of Complaints

Szopex Dutkiewicz sp. z o.o. sp. k.

ul. Likusy 13, 11-041 Olsztyn 

with a note "Worldbox complaint"

Any complaint will be considered by the Shop within 14 days.
2. A reply to the complaint will be sent to the e-mail address submitted by the Customer, unless the Customer has chosen another way of providing information on the complaint handling process.
3. As a seller, Szopex- Dutkiewicz sp. z o.o. sp. k. is responsible to the Customer acting as a consumer (that is a natural person purchasing the goods for purposes unrelated to any professional or business activities) for non-conformity of the goods with the contract under the conditions established in the Act of 27 July 202 on specific conditions of consumer sales and on the amendment to the Civil Code (Journal of Laws, 2002, No. 141, item 1176 as amended).
4. A notification of non-conformity of the goods may be submitted by the Customer in any form. A notification of non-conformity of the goods should include: a description of non-conformity, a notice on claim, and a proof  of the purchase agreement. If it is necessary for evaluation of non-conformity of the goods with the contract, they should be delivered to the following address:

Department of Complaints

Szopex Dutkiewicz sp. z o.o. sp. k.

ul. Likusy 13, 11-041 Olsztyn 

with a note "Worldbox complaint"

5. To report non-conformity of the goods with the contract, the Customer can use a sample complaint form.